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Tracks are currently being added to this album... forever!

 
    • [Raderad användare] sa...
    • Användare
    • 19 apr 2010, 11:57

    Sitting here in Limbo

    Any humans still @ LastFM? Something is broken with your uploader... As if you didn't know.

  • In reply to Foreverautumn

    WHO IS SO GRACIOUSLY TRYING TO HELP! =]

    I uploaded those 2 songs yesterday afternoon and then my album became locked...

  • Exactly what happened:

    I uploaded 2 songs, and moved them up to be the first and second tracks in the albums..

    What's funny is that, if you click this and see (http://www.last.fm/music/Haha+Help/Haha+Help+EP), the tracks in my album start at 3 and I can't even modify the album to fix it.

    And I really don't want to download each and every song and create a new album... :P

  • Myself also

    • stephax sa...
    • Användare
    • 19 apr 2010, 15:41

    tracks currently being added to the album ->same problem overe here

    I'm experiencing the same problem as described in the first post of this thread. I succesfully uploaded new I'm not a Band - tracks to an existing album (Electrolin) but now the new songs won't show up and I can't change anything...Could you please fix this?

    best,

    stephan / I'm Not a Band

    • Dibell sa...
    • Användare
    • 19 apr 2010, 15:55
    @foreverautumn:

    Sadly nothing's changed - my album

    http://www.lastfm.de/music/Stefan+Dibell/2010
    http://musicmanager.last.fm/manage/album?album=228809432

    is locked forever..... :(

    Ciao...

    Stefan

  • Oh, OK, sorry to hear you're still having problems - it could be that if the underlying issue is fixed, there's still a backlog and it might take some time until all uploads are processed, this is what usually happens. I don't really know if the issue is indeed fixed, though, I'll try to find out more :)

    • [Raderad användare] sa...
    • Användare
    • 19 apr 2010, 16:37

    @foreverautumn

    Thanks for looking into this.

    I guess, from what you say, we best just be patient, and I assume it would be a bad idea to keep trying to upload the tracks!

    • [Raderad användare] sa...
    • Användare
    • 19 apr 2010, 22:40

    Still Locked

    No change...Songs uploading still...locked since Saturday night....:(

  • ¡move & fix it, please!

    This seems 2 b a problem 4 so many people, 4 such a long period of time.sad tht it isn`t possible 2 communicate with this system. We want to upload our music, please...

  • Re: @foreverautumn

    jjp770 said:
    Thanks for looking into this.

    I guess, from what you say, we best just be patient, and I assume it would be a bad idea to keep trying to upload the tracks!
    Yes, normally the tracks are queued, so you don't need to upload them again, but wait and see what happens :)

  • Hi,

    We're currently looking into this issue and trying to get to the root - as Jonty previously mentioned, we're currently testing out a brand new importer, which should both put a stop to these problems and see them gone for good. Hopefully however there exists a quicker fix for the current problems. I or another staff member will update here when we have news on this issue.

    Thanks,
    Helen

    • johnkyle sa...
    • Användare
    • 20 apr 2010, 12:46

    Unlock please?

    http://www.last.fm/music/Underwriters+Laboratory/Greatest+Hits

    I'm a big fan of last.fm and their support team. I've been on the other side of this kind of fence so I know they are sweating it just like us! It's an awesome service for free, who among us has no flaws, mistakes or room for improvement? Godspeed, dev team!

    THX!

    • [Raderad användare] sa...
    • Användare
    • 20 apr 2010, 15:05

    Unlocked...Song uploaded

    Thank you...seems OK now.
    :)
    If you really want to make me smile...seriously consider bringing back full track previews...at least for indie artists...
    Thanks again...

    • stephax sa...
    • Användare
    • 20 apr 2010, 15:32

    unlocked songs still not working

    my songs still haven't been unlocked, I still get the same message and the new songs won't show up...

    I'm Not a Band

  • Hi,

    We haven't been actively unlocking any albums so far as I know since the problem hasn't been solved - I'm gathering some of this may be time-based. We're still looking into the problem and will update you as we find out more.

    Thanks,
    Helen

  • Some good news!

    Hi all,

    The importer has now been fixed and is processing the backlog of your uploads, so you should see these arrive over the next 24 hours. Thanks for all your patience.

    Cheers,
    Helen

  • Grandastic news Helen! Thanks so much :) I will help spread the word where/when necessary ;)

  • Great

    good to hear this news, Helen. 'Cause my files have been stuck since yesterday... well than I'll just look after them again in a couple of days and hope it will be fixed...

    the more you ignore me, the closer I get
    • stephax sa...
    • Användare
    • 21 apr 2010, 16:14

    still nothing

    in my case the songs still don't show up and the album is locked, could you please look this up? They've been stuck for a couple of days now already...
    thanx a lot!

    Stephan / I'm Not a Band

    • [Raderad användare] sa...
    • Användare
    • 21 apr 2010, 16:51

    Thanks Helen

    Tracks haven't started uploading for me yet, but I will give it some time.

    Ta for getting it fixed :)

  • Hi,

    As of yesterday at 6pm the backlog was 26 hours, so with today's uploads on top, please give this a little more time.

    Thanks for your patience,
    Helen

    • tornjaj sa...
    • Användare
    • 21 apr 2010, 20:13
    http://www.last.fm/music/Neven+Tornjaj/Kidi+iiii

    it's happening to me too, i've uploaded 14 tracks but 2 of these don't seem like they're ever going to be imported.

  • Update on the backlog

    Hi all,

    Unfortunately the importer is still having a few problems and is intermittently failing: the backlog again stands at 24 hours, so we're going to have to ask for your patience a little longer.

    Thanks and apologies again,
    Helen

    • Dibell sa...
    • Användare
    • 22 apr 2010, 15:07
    @theneonfever

    Of course we will waiting patiently ! :)
    I hope my album will be finally unlocked automatically... ;)

    http://www.lastfm.de/music/Stefan+Dibell/2010
    http://musicmanager.last.fm/manage/album?album=228809432

    Ciao...

    Stefan

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