Forum » Feedback and Ideas

Last.fm is not handling the feedback well, IMHO

 
    • tvrk sa...
    • Användare
    • 8 aug 2008, 16:58
    enlill said:
    I do admit that this is some kind of generalization since I don't have all exact data. There might be also some more specific groups of last.fm users but their number statistically might be not so significant and isn't required for proving how arrogand or stupid people who use 13k as an argument are.    More or less stupid than the argument of "the silent majority is on my side"?

    Permalänk  Citera
  • rawkergirl said:
    *sigh* I don't care about the look of the site. I don't care about supposed "selling out". I don't even care about the "paint it black" option.

    I just want to be able to listen to my playlists again. :'(
    (It now says that I have to be a subscriber to listen to my playlists where before I could listen to them anytime)
    Unfortunately, that's not something last.fm can change, thanks to licensing restrictions foisted upon them by our lovely friends at the RIAA. So, as I said in another thread:

    Cassandra-Leo said:
    If you don't like the changes forced upon last.fm by the RIAA (not to mention steadily increasing CD prices which are almost entirely a result of the de facto price fixing the Big Four labels engage in), then stop supporting their business model by buying music from labels operated by RIAA members. Do some research before buying a CD to see what label it's released on, and if it's owned by the RIAA, then do not buy it. Pirate it if you must hear what's on it (and support the artist by attending concerts instead), but you'd be better off still to go find music released on non-RIAA labels and buy that instead. The only reason the music industry has continued to pursue its aggressive campaign against free music is because they still believe it remains profitable for them to do so. The more people that refuse to buy CDs from them because of their policies, the more incentive they will have to change those policies. And that can only be better for everyone.

    Of course, if you're already boycotting RIAA labels, then forget I said anything.

    Fool’s Gold · FFOF · FFRepublic · The Lifestream
    Permalänk  Citera
  • The site is fine, the only thing that annoys me is certain big labels not allowing their music to be streamed

    http://www.last.fm/group/up+and+coming+music
    Permalänk  Citera
    • enlill sa...
    • Användare
    • 8 aug 2008, 19:30
    I'd also like to point out that, while I'm one of the more vocal anti-beta users on this forum, I'm not a member of that group and never have been.
    Then you can assume that it wasn't addressed to you :) I don't mind people not liking new layout ... and I won't really bother discussing which one is better since it's personal thing and whatever I say won't change anything anyway.

    Permalänk  Citera
    • enlill sa...
    • Användare
    • 8 aug 2008, 19:34
    tvrk pisze:
    enlill said:
    I do admit that this is some kind of generalization since I don't have all exact data. There might be also some more specific groups of last.fm users but their number statistically might be not so significant and isn't required for proving how arrogand or stupid people who use 13k as an argument are.    More or less stupid than the argument of "the silent majority is on my side"?
    I don't claim the silent majority is on my side. I think I specified already that I don't know the data. And what I did present some sort of logical analisys of different possibilities.

    Permalänk  Citera

  • Gee, people aren't "getting used to it"

    http://www.last.fm/group/Bring+back+the+old+Last.fm/forum/103555/_/449267/1

    Of course, nearly every single thread in Feedback is another complaint about the new design. No, people aren't "getting used to it." No, people aren't happy with it.

    DJ ProFusion
    WorldFusionRadio.com
    Permalänk  Citera
  • I don't claim the silent majority is on my side

    or not anymore at least

    Permalänk  Citera
    • sa...
    • Användare
    • 19 aug 2008, 05:58
    Sepia_Verve said:
    I don't claim the silent majority is on my side

    or not anymore at least

    Now if you guys would do the same thing......

    Permalänk  Citera

  • Re: Gee, people aren't "getting used to it"

    WorldFusionRadio_com said:
    http://www.last.fm/group/Bring+back+the+old+Last.fm/forum/103555/_/449267/1

    Of course, nearly every single thread in Feedback is another complaint about the new design. No, people aren't "getting used to it." No, people aren't happy with it.
    Are you looking at the same feedback forum I'm looking at? Most of the threads I see are suggestions for new features. Judging from that, most people have gotten over the new look.

    Fool’s Gold · FFOF · FFRepublic · The Lifestream
    Permalänk  Citera
    • enlill sa...
    • Användare
    • 19 aug 2008, 09:58
    Sepia_Verve pisze:
    I don't claim the silent majority is on my side

    or not anymore at least
    What if silent majority isn't on anyone's side? Also, stop measuring people with your own standards. I never assumed silent majority is on my side ... or any other side. The same as it doesn't have to be on my side it might not be on yours - you don't know that and stop acting like you do.

    Permalänk  Citera

  • Re: Gee, people aren't "getting used to it"

    WorldFusionRadio_com said:
    http://www.last.fm/group/Bring+back+the+old+Last.fm/forum/103555/_/449267/1

    Of course, nearly every single thread in Feedback is another complaint about the new design. No, people aren't "getting used to it." No, people aren't happy with it.

    Some are going to hate, Some are going to love it. This is fact.

    Another fact is. That SOME people will get use to it. There have already been posts of such. Some people have gotten use to it. I've gone through cycles myself.

    One last fact. Some people WON'T get use to it. Your post proves that, there have even been posts of people who have said: "I Gave it a chance, I still hate it" I can respect that. There are many changes I lament myself: The weekly neighbors, and more expanded what my friends are listening to. I still hold hope, but I'm an optimist, that personal recs and group recs will return in a way that we can listen to them as streams either singularly or mixed in with the overall recs.

    But your comments are too general. All it proves is that there are still unhappy people, but that isn't uncommon.

    It may seem like things have been too long, but given all the craziness of the upgrade, I still think it's a little early to abandon hope that we are going to see some interesting changes in the coming months. I think some people just may need a break. Step back, let the emotions settle and come back and see if things have changed.

    I did this last June, in the middle of my 1 month subscription I finally became totally fed up with time zone problems on the overall recent tracks. I stopped subscribing, and stopped visiting daily. I had had enough, mentioned that in forum posts, and decreased my use. I scrobble still from time to time, but seldom came by. Then, this May, I came back by, and saw the problem was fixed. I subscribed as a thank you for the fix, and came to the beta, the rest is history.

    There are still lots of issues, lots left to be done, but I'll be here for the long haul I think, but hell, tomorrow things could change for the worst and I'll change my tune, turn tail and run, I guess we'll see.

    ...Just when I thought this thread had run it's course... I help it stay afloat :D

    Join us at The Karaoke Bar
    Song Summoner Geek | Song Summoner Review
    Permalänk  Citera
    • pilot77 sa...
    • Användare
    • 19 aug 2008, 16:40
    cool down. stop pissing around.

    the last.fm team obviously isn't very professional. but that's a REALLY good thing. last.fm would look COMPLETELY different otherwise, the focus would have been "making money" from day one.

    they only seem to have 2-3 fulltime programmers to maintain and extend such a huge multi million user live-system! come back to reality guys, such work is not trivial. give them the time they need to fix everything. even fixing the smallest bugs takes days in such a complex system, what do you expect?!

    the most funny thing is that 99% of all users having complains never ever paid a cent for all these wonderful services (or directly: for a better programming, fewer bugs).





    seriously, start building your own last.fm page or shut up. when all that stuff is so easy and the majority of last.fm's users want to leave, why don't you create your own perfect "next.fm"?!?

    haha! you won't, simply because hating is sooooooooooooo much easier than helping.

    Tokyo Dawn Records
    dirty soulclaps since 1997
    Permalänk  Citera
  • pilot77 said:
    the most funny thing is that 99% of all users having complains never ever paid a cent for all these wonderful services (or directly: for a better programming, fewer bugs).

    Don't be too broad with this. Some people have recently let subscriptions lapse in response to their dislike of the new design. So don't assume just because they aren't subscribers now that they have never subscribed. Some, like worldfusionradio, have been subscribers in the past.

    Join us at The Karaoke Bar
    Song Summoner Geek | Song Summoner Review
    Permalänk  Citera
    • sa...
    • Användare
    • 19 aug 2008, 16:52
    And some did subscribe because of the new lay-out =p (well not true it was more because of the live-charts)

    Permalänk  Citera
  • Charliff said:
    And some did subscribe because of the new lay-out =p (well not true it was more because of the live-charts)

    There will always be people on both sides :D I mean I resubscribed just because they got their act together on the time zones again. Though I'm hearing odd reports on that again, oh well.

    Boy do those live charts Rock The Casbah, ne?

    Join us at The Karaoke Bar
    Song Summoner Geek | Song Summoner Review
    Permalänk  Citera
    • pilot77 sa...
    • Användare
    • 19 aug 2008, 18:17
    Studogvetmed sagte:
    pilot77 said:
    the most funny thing is that 99% of all users having complains never ever paid a cent for all these wonderful services (or directly: for a better programming, fewer bugs).

    Don't be too broad with this. Some people have recently let subscriptions lapse in response to their dislike of the new design. So don't assume just because they aren't subscribers now that they have never subscribed. Some, like worldfusionradio, have been subscribers in the past.

    yeah, you're probably right. just wanted to bring in some realism, running a thing like last.fm is MUCH more expensive and difficult than inexperienced people might think when only looking at the user interface.

    people get these amazing services for free (not only last.fm) but seem to forget that they are not customers. they (me too) are basically only "tolerated" guest.

    it's not YOUR last.fm. that's the big web 2.0 illusion (and confusion), i wonder why people still don't get it.

    there's a big difference between giving "feedback" and starting a "it makes no sense to discuss with you" campaign. the latter isn't productive at all, way to emotional.

    Tokyo Dawn Records
    dirty soulclaps since 1997
    Permalänk  Citera
    • Babs_05 sa...
    • Forum Moderator
    • 19 aug 2008, 18:33

    Re: Gee, people aren't "getting used to it"

    WorldFusionRadio_com said:
    http://www.last.fm/group/Bring+back+the+old+Last.fm/forum/103555/_/449267/1

    Of course, nearly every single thread in Feedback is another complaint about the new design. No, people aren't "getting used to it." No, people aren't happy with it.
    why did you bring this thread back to life when it died a week ago? You've not added anything new to it, so I don't understand.


    Permalänk  Citera
  • Keep it nice people, everybody is entitled to their opinion.

    But remember to offer suggestions for changes you'd like to see rather than just saying "We still don't like it", after all this is the Feedback and suggestions forum. The point is to suggest changes you'd see as improvements. While I suppose blind complaints that offer no help do count as feedback, they don't improve things and they take up space from people giving helpful feedback.

    All comments reflect the views of the poster and not of last.fm or it's management.

    Permalänk  Citera
  • i want country pages back, i want group stats back (countries included). see, the key word here is BACK, as in there was nothing so wrong with the old layout to constitute such a major redesign, imo.

    "I killed myself on Christmas Day/it felt so good I did it again" - Nicky Wire, 2007
    Permalänk  Citera
  • pilot77 said:

    seriously, start building your own last.fm page or shut up. when all that stuff is so easy and the majority of last.fm's users want to leave, why don't you create your own perfect "next.fm"?!?


    LOL! We are ;)

    This thread is chock full of recommendations and positive feedback. It is a treasure trove of customer feedback and for that reason the thread lives on and on. Many people offered suggestions and last.fm didn't respond except with "shut up, you'll get used to it." Still, after a month, there is no response from last,.fm other than that and "well some people like it." Of course, for every one person who likes it at least eight don't, but hey, yes, "some" people like it.

    Studogvetmed is right, I used to subscribe for a very long time until last.fm took away all of the features I used on the site. In addition to the heinously ugly and unmanageable new interface, the loss of user recommendations and the Dashboard among other features made the site no longer worth supporting financially as I had for a very long time.

    I was with last.fm through the huge changes in 2005 and 2006. I stuck with them through all of the growing pains and outages and hassles. Then they sold out to CBS and now we see a whole new attitude from the company in how they mishandled the beta testing feedback, the rollout, and the post-rollout customer feedback. I am not the only long-term paying customer last.fm has lost; and last.fm has no one to blame but themselves.

    DJ ProFusion
    WorldFusionRadio.com
    Permalänk  Citera
  • WFR_c: Just for the record, this post tells us the silent majority is probably liking the changes ;)
    I suggest that from now on ALL of speak for ourselfs, and leave people we do not know out of the story, and ignore their opinions.

    Let us concentrate on the things we DO know, and that is what the vocal minority is telling us. Stop thinking for my girlfriend. Thank you.

    Remember to say "thank you" for the things you haven't had
    Permalänk  Citera
    • sa...
    • Användare
    • 20 aug 2008, 06:03
    @WorldFusionRadio: Well, the problem it doesn't really feel like feedback, you guys seem to go through a panic attack or something. I mean, yeah there's no user recommendations (right now) but the recommendation system is years ahead of the old. The Library is good to listen to while on a different computer (and if the player doesn't work, it's your problem because mine's work very well). I believe all the other stuff will come back. Just don't panic. Oh, and last.fm didn't sold out. It's still about music, and tend to get unknown bands in my recommendations.

    By the way, no not "some" people like it. Some do, some don't. As long as there's many silent users, you can't tell. It's quite natural that the negative will be louder.

    (Sorry if I sound too offensive)

    Permalänk  Citera
  • This thread is chock full of recommendations and positive feedback. It is a treasure trove of customer feedback and for that reason the thread lives on and on.And all of it has been listened to, and the staff is working on solving them. I don't know if you've noticed, but there are vastly more members here than programmers. As in, several hundred thousand times more members.

    last.fm didn't respond except with "shut up, you'll get used to it." Actually that has never been their response at all; their response has been that while the current design cannot presently be overhauled, the next major site update will feature a vastly more customisable design so that people can get rid of whatever features in the update bug them, as you'd know perfectly well if you'd read the entire thread. The fact that you aren't responding to people who have contradicted statements you've made (entirely without evidence I might add) tells me that you probably do know this and are just pretending not to notice for the sake of perpetuating your show of offended histrionics, which by now appears to be impressing hardly anyone but yourself.

    Still, after a month, there is no response from last,.fm other than that and "well some people like it."Actually by now it appears to be the majority of people, since this thread is so utterly dead that the only way it can get any activity is for you to bump it with another rant utterly unfounded in fact.

    Of course, for every one person who likes it at least eight don't, but hey, yes, "some" people like it. I'd ask you for a source for this claim, but I already know you don't have one.

    Then they sold out to CBS and now we see a whole new attitude from the companyNow, over a year after CBS bought the company? Come now, we both know the business world doesn't work like that. Or at least, I do. If their intention was to make Last.fm into a ponzi scheme they wouldn't have waited a year to do it.

    I've been accused by "debate" opponents of being left of Chomsky and even I know that companies have to make money somehow, or they go out of business. If Last.fm is not profitable, they lose funding and thus even more features go out the window. You, apparently, blame Last.fm, rather than the entire world economic system, for this.

    Incidentally, you've stated that your site needs money to develop. Interesting, isn't it? That's precisely the position Last.fm was in when it was a start-up; it needed investors to finance its rapidly growing database. The problem with getting money from investors is that they generally want that money back with interest. Which means that the site is going to have to be profitable. I don't know if you've noticed, but that's precisely what's happening here. It is an inevitable result of the way our economic system functions. If you're so outraged over what has happened to Last.fm (and given the many times your non-fact-based rants have been contradicted and you've ignored it, your outrage is entirely misdirected), you're not going to solve anything by creating your own site. On the off chance it actually ends up being successful (which is less than one in a thousand since last I heard you apparently hadn't even found even one competent coder yet, much less investors), you're just going to end up facing the same set of problems Last.fm currently faces, and unless you have some plan for conjuring money out of thin air you're going to be left with precisely the same choices.

    I don't know why I'm bothering to advise you, though, seeing as you've demonstrated you're thoroughly unconcerned with facts. Enjoy your misdirected outrage, it seems to be necessary for you to feel superior to everyone else on the planet. Meanwhile, those of us in the reality-based community will do what we can to bring down capitalism through effecting changes in the real world.

    Fool’s Gold · FFOF · FFRepublic · The Lifestream
    Permalänk  Citera
    • Porieux sa...
    • Användare
    • 20 aug 2008, 09:36
    Still waiting for an information dense option.

    Permalänk  Citera
  • Here's one thing that i'd say would solve alot of "issues" (ie. complaints from people who don't like the new design): the ability to "minimise" area's. This used to be possible on the old design, too, and it should be relatively easy to code. You already have nice headers for everything: make a small arrow button, make that clickable. Clicking it would just collapse the section. That would be ideal for people who don't want to see library or recent activity.


    Also: WorldFusionRadio_com said:
    pilot77 said:

    seriously, start building your own last.fm page or shut up. when all that stuff is so easy and the majority of last.fm's users want to leave, why don't you create your own perfect "next.fm"?!?


    LOL! We are ;)
    (..)     Good luck! Where at?

    (\__/)
    (='.'=) This is Bunny. Copy and paste Bunny into your
    (")_(") signature to help him gain world domination.

    ze bunny! :O
    Permalänk  Citera
Anonyma användare kan inte skriva inlägg. Vänligen logga in eller skapa ett konto för att göra inlägg i forumen.